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Y aquí encontrarás respuestas a las preguntas más frecuentes. Recuerde: no hay preguntas estúpidas, sólo respuestas estúpidas. ¡Anímate y pregunta! 😊

 

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Última actualización: 02.12.2024

Preguntas más frecuentes

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Aquí hay una lista de preguntas frecuentes.

¿En qué idiomas se organizan las formaciones online y los webinars?

Nuestros seminarios web y capacitación están disponibles en los idiomas más populares, como: 🇬🇧 inglés, 🇩🇪 alemán, 🇵🇱 polaco, 🇪🇸 Español,🇮🇹Italiano, 🇷🇺 ruso.

 

¿Quieres un webinar en otro idioma? ¡No hay problema! Gracias a herramientas avanzadas de traducción y generación de voz, podemos preparar formaciones en cualquier idioma, adaptadas a tus necesidades.

¿Puedo asistir a una capacitación o seminario web en línea en otro idioma?

Our trainers are experienced practitioners with years of expertise in the industry, as well as university professors who possess both theoretical knowledge and practical skills. By collaborating with experts from various countries, we gather the best practices to deliver training tailored to your needs.

¿Qué formación online y seminarios web ofrecéis?

Yes, every participant receives a certificate of attendance. If you choose to answer the quiz questions after each module and achieve at least 70% correct answers, you can receive a diploma.

  • Participation in the quiz is optional.
  • Participants who score 90%+ on the quiz will receive a diploma with distinction, which we send by post in a frame.
  • Certificates can be issued in 14 languages, such as Polish, English, German, Spanish, or Russian, depending on your needs.
  • Upon special request, certificates can include additional information, such as details of the completed course or specialization.
  • Certificates meet international standards in the plastics processing and recycling industries, making them a valuable addition to your CV or portfolio.
  • We can issue a duplicate certificate in case the original is lost—at no additional cost.
  • Each certificate has a unique registration number, allowing employers or institutions to verify its authenticity.

➡️ Want to know more? Visit: www.rolbatch.eu/certificates

¿Qué pasa si no he encontrado el tema del seminario web que estoy buscando?

If you can’t find the topic you’re interested in, please contact us. We can:

  • Prepare a custom online training tailored to the specific needs of your company. This could include:
    a) Developing the training based on your materials (photos, videos, or documentation) or creating dedicated video and photo content based on information provided by you.
    b) Designing the training based on a list of topics you provide. You can specify the areas you want us to focus on, and we will adapt the course to your company's requirements.
  • Adjust our existing training materials to better suit your needs, such as by adding new modules or modifying the content.https://www.rolbatch.eu/pages/contact
    ➡️ Provide the topic, the number of participants, and your preferred schedule, and we will send you a detailed proposal within 48 hours.
  • Custom trainings can be delivered in 14 languages, including Polish, English, German, Spanish, and Russian.

➡️ For more information: Contact us using the contact form or send us a message via WhatsApp.

¿Cómo puedo contactarte?

Yes, we offer specialized training tailored to the needs of sales teams in the plastics industry, including sales directors and sales representatives. These training sessions help:

  • Understand the basic properties of materials, such as PE, PP, PET, and PVC, and their applications in various industries.
  • Advise clients at an expert level, enabling you to answer even the most detailed customer questions about products and processes.
  • Build client trust through in-depth knowledge, leading to long-term business relationships and higher sales effectiveness.
  • Develop communication and negotiation skills, especially in technical areas where understanding client specifics is crucial.
  • Prepare effective sales offers, taking into account the specifics of the plastics and recycling market.

➡️ Our training courses are available online and can be customized to fit your company’s needs—from basic industry introductions to advanced technical sales strategies.

Our offer also includes:

  • Training on analyzing customer needs and tailoring sales offers accordingly.
  • Modules on new technologies in plastics, which may be of interest to your clients.

➡️ Find more information here:

¿Organizan también formación en las instalaciones del cliente?

We offer specialized training tailored to the needs of senior executives, such as CEOs, plant managers, and other top-level decision-makers. Our training includes:

  • Specialized courses on selected technical topics, such as the properties of materials (PE, PP, PET, PVC), processing methods (extrusion, injection molding, blow molding), and innovative technologies in the plastics industry.
  • Introductory training for those who have recently transitioned to the plastics industry from other sectors. These courses help you quickly and discreetly acquire the knowledge needed to manage teams, communicate effectively with employees and business partners, and understand industry-specific terminology.
  • Material science modules to learn about different types of plastics, their applications, and key technical parameters.
  • Industry-specific programs explaining the basics of processing and recycling, enabling participants to confidently use technical terminology and better understand industry challenges.

In addition to training, we also offer individual consultations or coaching over several weeks or months. This option is ideal if you’ve recently entered the plastics industry and want to quickly feel confident in your new field. Dr. Magdalena Laabs personally conducts coaching sessions via Zoom, Google Meet, or WhatsApp.www.linkedin.com/in/drmagdalenalaabs

Many executives who are new to the industry may find these topics unfamiliar and hesitate to ask their employees. With us, you can ask any question without hesitation. Dr. Magdalena Laabs understands this challenge firsthand, as she also had to learn everything when she entered the plastics industry. It’s always better to quickly build your knowledge than to make mistakes due to a lack of understanding.

 

➡️ Not sure where to start? If you don’t know exactly what knowledge you need, give us a call! We’ll be happy to advise you and help you choose the best training or coaching program.

➡️ For more information: Contact us using the contact form or send us a message via WhatsApp.

 

👉 Contact Dr. Magdalena Laabs

👉 Contact on LinkedIn

¿Cuánto duran sus seminarios web y capacitación?

Yes, we offer attractive discounts to help optimize training costs for your company:

  • For larger groups, which is ideal for training entire teams.
  • When purchasing several, a dozen, or dozens of training sessions at once, whether on different topics or as packages for multiple participants.

➡️ Contact us to receive a personalized quote tailored to your company’s needs.

Why should you take advantage of our offer?

  • Discounts are adjusted based on the number of participants and the quantity of purchased courses.
  • We can create special training packages that include various skill levels (for new employees and management teams).
  • You’ll gain access to courses in multiple languages, making it easy to train international teams.

➡️ More information: Schedule a free consultation to discuss the details and receive an offer.

¿Puedo solicitar formación para un grupo más grande?

Yes, we offer free access to a sample lesson so you can see how the training works in practice before making a purchase decision.

  • The sample lesson is a segment of the training that allows you to evaluate the presentation style, content quality, and functionality of our platform.
  • It provides insight into the course structure, materials used, and the interactive format offered by our online training.
  • The sample lesson helps you better understand what to expect from the full training course.

➡️ Contact us, and we’ll send you a link to the demo of your selected 

 

➡️ Have questions? Use the chat window on our website or send us a message on WhatsApp for more information.

What are the technical requirements to participate in online training?

To participate in online training, you need:

  • A stable internet connection.
  • A device with a web browser (computer, tablet, smartphone) – no additional application is required.

Our training courses are fully optimized for use on smartphones, offering great flexibility. You can watch video materials anywhere, for example:

  • On your way to or from work, whether on a train, bus, or as a passenger in a car.
  • During a break at the office or while waiting in a waiting room.
  • Anywhere you have some free time and access to the internet.

Just remember to use headphones to focus on the narration and avoid disturbing others around you.

➡️ Not sure if your device is compatible? Contact us, and we’ll help you verify compatibility.

¿Puedo ver la grabación del entrenamiento?

If it’s a standard online training, we can adjust the access date. Please contact us at least 7 days before the scheduled date, and we’ll do our best to arrange a convenient new date for you.

For customized training sessions, we can also adjust the start date of the training. Please contact us to discuss your needs, and we’ll find a solution that works for you.

 

➡️ Contact us to discuss the details.

¿Puedo enviar un tema de capacitación que necesito?

Yes, we offer post-training support to help you make the most of the knowledge you’ve gained:

  • You can send us questions about the materials via email, WhatsApp, or LinkedIn if something is unclear after completing the training.
  • During the training, you can also ask questions via email – we’ll address any concerns you may have.
  • If you need additional assistance or a more tailored approach, we offer the option to purchase coaching services for the plastics industry, which is particularly beneficial for:
    • Executive management teams.
    • Leadership teams.
    • Sales departments that want to better understand materials, processes, and industry specifics.

➡️ Contact us for more information

¿Cómo puedo obtener información sobre todas las capacitaciones y seminarios web disponibles?

Yes, you can cancel your order within 7 days of the purchase date.

 

Exceptions:

  • Pre-sale training sessions cannot be canceled, as their preparation begins immediately after the order is received.
  • Discounted training sessions (whether pre-sale or purchased with a discount) are also non-refundable.
  • Customized training sessions cannot be canceled because they are specifically tailored to your needs, and work on them starts as soon as the order is placed.https://www.rolbatch.eu/pages/contact

➡️ To help you decide if our training programs suit your needs, we provide free access to a trial version of the training, which includes a recorded segment of the course.

➡️ Contact us if you have further questions

¿Cómo puedo suscribirme al boletín de la Academia Rolbatch?

Yes, our certificates are recognized worldwide in the plastics and recycling industries.

  • By default, certificates are issued in the language of the training.
  • Upon request, we can issue a certificate in an additional language (e.g., English, German, Russian, Spanish, or another language of your choice – up to 14 available languages).
  • We recommend informing us immediately after completing the training if you require an additional copy of the certificate in another language. It’s much easier to arrange this right after the course rather than searching for this option 1–5 years later, when the certificate might be needed in a different language.
  • Reissuing a certificate or providing an additional language version more than three months after course completion is subject to a fee, as we need to retrieve the records from our archive.
  • If participants choose to take quizzes after completing the training modules, they can earn a diploma to certify their understanding of the course content:
    • 70%+ correct answers – a diploma is sent as a PDF.
    • 90%+ correct answers – the participant additionally receiveshttps://www.rolbatch.eu/pages/contact  a certificate with distinction, which is sent by post in an elegant frame to the provided address, along with a PDF version via email.
  • Certificates and diplomas are valuable for recruitment, collaboration with international partners, and applying for new projects in the industry.

➡️ Contact us for more information

¿Dónde está la sede de Rolbatch y la Academia Rolbatch?

To subscribe to the newsletter:

  1. Go to the homepage: www.rolbatch.eu.
  2. Fill out the subscription form in the bottom right corner of the page.
  3. Confirm your subscription via the email you will receive.

Additionally, you can find a collection of links to blogs and groups managed by Rolbatch-Laabs Academy and Dr. Magdalena Laabs at this link 

https://www.rolbatch.eu/pages/follow-dr-laabs

 

Join the Rolbatch community to stay updated, get inspired, and access educational content about the plastics and recycling industries!

How long do your webinars and training sessions last?

 

  • Webinars: Usually last 45–90 minutes.
  • Online training sessions: Consist of modules that include:
    • Videos with narration, numerous photos, examples, and detailed explanations.
    • PDF presentations with materials for study and review.
    • Quizzes to test your knowledge after each module.
  • Access to online training is granted for 4 weeks, allowing you to complete it at your own pace.

Additionally, we offer flexible access options:

  • Extended access plans for 3, 6, or 12 months.
  • Unlimited subscription plans, giving you ongoing access to various courses. These allow you to revisit the training materials you find most useful whenever you need them.

Each training program is designed to provide maximum support for learning and enable participants to apply their knowledge in practice.

 

➡️ Have questions? Contact us

Who are your training programs for?

Our training programs are designed for:

  • Technicians, engineers, and technologists who want to expand their knowledge and improve their skills in plastics processing.
  • Production managers responsible for managing teams and processes in manufacturing plants.
  • Sales representatives and specialists who aim to better understand materials, processes, and industry specifics to effectively advise clients and build trust.
  • Individuals new to the industry who want to gain a solid foundation in plastics and recycling.
  • Municipal employees and officials managing waste and recycling projects related to plastics.
  • Bankers and financial institution representatives financing the purchase of machinery and technology for the plastics processing and recycling industry, helping them better understand the technologies and processes they are supporting.

Additionally:

  • We offer dedicated training programs for executives and senior management, designed to help them quickly gain industry-specific knowledge—especially if they have transitioned from another sector. These sessions help them understand materials, processing methods, and the terminology used in the plastics industry.
  • We also provide custom coaching for the plastics industry, led personally by Dr. Magdalena Laabs, to help executives gain confidence in their new roles quickly.

For larger groups or tailored training for senior management, we encourage you to schedule a 30-minute consultation with Dr. Magdalena Laabs to discuss your needs and expectations.

 

➡️ Contact us to find the right training program for you.

How can I get information about the new training courses you offer?

Follow us on LinkedIn to stay updated on new courses, webinars, promotions, and events.

Subscribe to our newsletter on www.rolbatch.eu to receive the latest updates directly to your email inbox.
To subscribe:

  1. Enter your email address in the form located in the bottom-right corner of the website.
  2. Confirm your subscription by clicking the link sent to your email.

Visit the page with the complete and regularly updated list of our training courses:
➡️ https://www.rolbatch.eu/pages/all-trainings-plastics-recycling-energy.

 

Additionally:
Check out the page with links to blogs, groups, and profiles managed by Rolbatch-Laabs Academy and Dr. Magdalena Laabs:


➡️ https://www.rolbatch.eu/pages/follow-dr-laabs.

 

If you have any additional questions or want to learn more about upcoming training sessions, feel free to contact us:
➡️ https://www.rolbatch.eu/pages/contact.

Do you also organize training sessions at the client’s premises?

Yes, for larger groups, we can organize in-person training at our headquarters in Germany or at the client’s premises. However, we specialize in online training, which offers many advantages:

  • Convenience and flexibility – participants can access the training anytime and anywhere.
  • Adaptable learning pace – the training can be spread over several weeks, allowing participants to absorb the material more effectively.
  • No need for on-site meetings, reducing logistical and time-related costs.

Online training is an excellent solution for both small teams and large groups, with content tailored to meet the specific needs of participants.

 

➡️ Contact us to discuss the details:
https://www.rolbatch.eu/pages/contact

➡️ Schedule a free consultation with Dr. Magdalena Laabs:
https://calendly.com/dr_laabs/30-minutes-meeting-google-meet

➡️ Check out our online training programs:
https://www.rolbatch.eu/pages/all-trainings-plastics-recycling-energy

If you’re unsure which option is best for your company, feel free to contact us – we’ll help you find the ideal solution!

Can I watch a recording of the training?

Yes, for online training courses, all materials are available as recordings and can be accessed at any time after purchase.

For live webinars, it is possible to request a recording to be made available later. However, you need to notify us in advance, before the scheduled webinar, to ensure it is recorded. This is an additional paid service, and the price depends on the number of users/licenses required.

 

➡️ Contact us to discuss the details:
https://www.rolbatch.eu/pages/contact

Can I suggest a training topic that I need?

Yes, you can suggest a training topic that meets your specific needs. We collaborate with many experts to prepare courses even on highly specialized and niche topics.

Additional information:

  • You can propose entirely new topics or suggest modifications to our existing training to better suit the needs of your company or team.
  • We offer customized training for specific groups, such as sales teams, management, or executives. We can focus on the specifics of your industry or selected areas of interest.
  • Upon request, we can create unique materials, such as videos and photos of your company’s production processes, and incorporate them into the training.
  • All our training sessions are conducted online, providing convenience and flexibility – participants can access the materials at their own pace.

➡️ Contact us with details such as the topic, number of participants, and preferred schedule. We will respond within 48 hours.

How can I contact Rolbatch Academy?

You can reach us through several channels:

Additional information:

  • If you need advice on which training program best suits your needs, book a free consultation with Dr. Magdalena Laabs.
  • For larger groups or training for management teams, we encourage an initial conversation to tailor the offer to your requirements.
  • If you are interested in updates about new training courses, follow us on LinkedIn or subscribe to our newsletter: www.rolbatch.eu/follow-dr-laabs.

➡️ You can find the full list of training courses here: https://www.rolbatch.eu/pages/all-trainings-plastics-recycling-energy

Can I arrange a customized training program for my company?

Yes, we offer tailored training programs designed to meet the specific needs of your company. We can prepare training materials based on the resources you provide or create them from scratch. All our training sessions are conducted online, allowing participants to learn at their convenience, anytime and anywhere.

➡️ Call or write to us to discuss the details.
➡️ The best option is to schedule a free 30-minute consultation with Dr. Magdalena Laabs:
https://calendly.com/dr_laabs/30-minutes-meeting-google-meet

 

Additional Information:

  • Customized training programs can be designed for both small teams and larger groups.
  • We can personalize training videos and presentations based on your company’s processes and documentation.
  • If you’re unsure which training program is best for your company, the consultation will help us identify your needs and propose the optimal solution.

Are the trainings available in languages other than English and German?

Yes, our trainings are available in English, German, Polish, Spanish, and upon request, in other languages. In total, we offer trainings in 14 languages. We use advanced technologies such as artificial intelligence and machine learning, which allow us to adapt our training content for participants from different countries.

 

➡️ Additional information:

  • Trainings include narration and materials in the selected language.
  • Certificates are issued in the language of the training by default, but we can provide an additional version in another language upon request.
  • If your language is not on the list, contact us – we will check the possibility of customizing the training for your needs.

Check more here: https://www.rolbatch.eu/pages/photo-video

Contact us:

  1. WhatsApp: +49 151 457 67 422 (Dr. Magdalena Laabs)
  2. E-mail: office@rolbatch.eu

Can I receive an additional copy of the certificate in another language?

 

  • Yes, we can issue an additional certificate in a different language upon request at no extra charge. By default, certificates are issued in the language of the training, but we can provide additional copies in other languages. It is best to inform us immediately after completing the training.
  • Certificate reissuance: If you need a copy of the certificate more than 3 months after completing the training, this is a paid service as it requires searching the archives.

Contact:

  1. WhatsApp: +49 151 457 67 422
  2. Email: office@rolbatch.eu
  3. Schedule a consultation: https://calendly.com/dr_laabs/30-minutes-meeting-google-meet

 

What are the benefits of participating in Rolbatch Academy training programs?

Participants gain practical knowledge that saves time on independent information searching. Through our training, they avoid costly mistakes that are easy to make without the right expertise. Additionally, they receive certificates confirming their competencies and access to professionally prepared training materials.

  • Access to training materials: Participants have access to materials that can be reviewed multiple times, facilitating knowledge retention. These materials include videos, PDF presentations, and quizzes to help assess the knowledge gained.
  • Post-training support: You can ask questions about the training material even after completing it via email, WhatsApp, or LinkedIn.
  • Customized training options: Our training programs can be tailored to meet your company’s individual needs, focusing on the most critical topics.
  • Individual coaching: For management staff and individuals who need a more personalized approach, we offer additional consultations or coaching sessions with Dr. Magdalena Laabs.

Contact:

  1. WhatsApp: +49 151 457 67 422
  2. Email: office@rolbatch.eu
  3. Schedule a consultation: https://calendly.com/dr_laabs/30-minutes-meeting-google-meet

Can I organize an online training session at any time?

Yes, for groups of 3 or more participants, we can organize a training session at a convenient time.

  • Customized topics: In addition to choosing the date, we can tailor the training topics to meet your specific needs.
  • Personalized approach: We can create fully customized training sessions that address the specifics of your industry, company, or participant expectations.
  • Best way to arrange details: Contact us by phone or schedule a free consultation. We’ll be happy to discuss your requirements and offer the best solutions.

➡️ Contact us:

Do you offer training on plastic recycling?

Yes, plastic recycling is one of our main specializations.

Additional Information:
We offer courses on a wide range of topics related to recycling, including:

  • Introduction to plastic recycling.
  • Advanced techniques for processing recycled materials.
  • Identifying and sorting plastics for recycling.
  • Applications of recycled plastics in various industries.
  • Sustainable technologies and innovations in recycling.

➡️ For a full list of available courses, visit: https://www.rolbatch.eu/pages/all-trainings-plastics-recycling-energy
If you can't find the course you're looking for, contact us, and we can customize training to meet your specific needs.

Do your courses include quizzes or tests?

Yes, our online courses include quizzes that allow you to check your knowledge and obtain a diploma.

Additional Information:

  • Diploma: To receive a diploma confirming your understanding of the course topics, you need to score at least 70% in the quiz.
  • Diploma with Distinction: If you score 90% or higher, you will receive a diploma with distinction. We provide both an electronic version (PDF) and a printed, framed copy sent by mail to your specified address.
  • Participating in quizzes is optional, but we encourage you to take them to reinforce your knowledge and test your skills.
  • Quizzes are available after completing each module and include both theoretical and practical questions to ensure comprehensive knowledge assessment.

➡️ If you have questions about the quizzes or want more information:

Do you issue invoices and how does VAT work?

Yes, we issue invoices for all training courses. Rolbatch Academy is based in Germany, so the standard VAT rate is 19%.

  • For training offered from other European Union countries, the VAT rate of the respective country applies.
  • If your company has a valid EU VAT number, we can issue an invoice with 0% VAT under the intra-community supply of e-services.

➡️ If you have any questions regarding invoices or VAT, feel free to contact us:

  • WhatsApp: +49 151 457 67 422
  • Email: office@rolbatch.eu

Do you offer an affiliate program or partnership opportunities?

Los webinars suelen durar 45 minutos, aunque también los hay de mayor duración, de 60 o 90 minutos. Puede encontrar una descripción detallada de la duración al lado de cada seminario web en nuestra tienda.

 

Las formaciones online suelen ser más largas y divididas en partes más pequeñas para facilitar el aprendizaje del material. Consisten en:

  • materiales de vídeo,
  • archivos PDF,
  • cuestionarios y otros elementos interactivos.

Generalmente tienes acceso a la capacitación en línea durante 2-4 semanas para poder leer fácilmente todo el material.

 

El entrenamiento residencial suele durar de 1 a 3 días, con sesiones diarias de 5-6 horas. Las fechas y duración de la formación estacionaria siempre las fijamos individualmente con el cliente, adaptándolas a las necesidades y horarios de la empresa.

 

Si necesita formación online individual o un webinar de cualquier duración (desde 45 minutos hasta varias horas o días), podemos organizarlo especialmente para su empresa.

 

➡️ Contáctanos para discutir los detalles y obtener una oferta personalizada! 😊

Can I collaborate with Rolbatch Academy to prepare training materials?

¡Por supuesto! Organizamos formaciones personalizadas para equipos y empresas. Cuanto mayor sea el grupo, más favorable será la oferta de precios. Contáctenos para más detalles.

What are the prices for training courses and webinars?

Los precios dependen del tema, número de participantes y formato seleccionado (online o estacionario). Contáctenos para recibir un presupuesto individual.

 

Consulta los precios de los webinars y formaciones disponibles en nuestra tienda online.

How can I learn about all available training courses and webinars?

Si deseas recibir la lista completa de formaciones disponibles y los webinars programados, escríbenos a [office@rolbatch.com]. Te enviaremos información detallada y te ayudaremos a elegir la formación o el webinar adecuado.

 

También le recomendamos que se suscriba a nuestro boletín para mantenerse actualizado con nuevas capacitaciones, seminarios web y ofertas especiales. ¡Gracias a esto no perderás ninguna oportunidad de desarrollo!

Where is the headquarters of Rolbatch and Rolbatch Academy located?

Rolbatch Academy, como parte de Rolbatch, también se encuentra en esta dirección:

Angermünderstraße 101
16227 Eberswalde
Alemania

Esta es nuestra dirección postal.

 

Nuestrascapacitaciones se ofrecen principalmente en forma de en línea y seminarios web, lo que permite una participación conveniente desde cualquier parte del mundo.

 

Organizamos formación residencial principalmente enAlemania y Polonia, pero estamos abiertos a organizar formación en otros países europeos. Ya hemos tenido el placer de formar a participantes in situ en lugares como México, Rusia y Marruecos.

 

Si tiene alguna pregunta o necesita capacitación individual, ¡contáctenos! 😊

Can I get a duplicate of my certificate if I completed the training two years ago and lost it? Is it possible to issue a new one in a different language?

Yes, it is possible to issue a duplicate certificate, even in a different language. However:

  • If more than 3 months have passed since the completion of your training, there is a fee of 15 EUR for reissuing the certificate, plus shipping costs for a physical copy.
  • Before requesting a duplicate, please check your old emails from office@rolbatch.eu. Certificates were originally sent to you via email, and you may still find the original PDF version there.

If you cannot locate the email or require a paper version, please contact us, and we will arrange for a reissued certificate.
➡️ Email us at office@rolbatch.eu to proceed.
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